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Promoting Better Broadband, Fighting Data Caps and Usage-Based Billing

Satellite Internet access
It is approved to work at Mbps speeds in Maxx-upgraded areas. March 27, at 2: The second excuse is usually sunspots so count yourself lucky you did not get that one. June 5, at 9: Just to the left will be a round gear icon. Wish I had done this years ago.

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If all other signaling delays could be eliminated, it still takes a radio signal about milliseconds ms , or about a quarter of a second, to travel to the satellite and back to the ground. For an Internet packet, that delay is doubled before a reply is received. That is the theoretical minimum. Factoring in other normal delays from network sources gives a typical one-way connection latency of — ms from the user to the ISP, or about 1,—1, ms latency for the total round-trip time RTT back to the user.

For geostationary satellites, there is no way to eliminate latency, but the problem can be somewhat mitigated in Internet communications with TCP acceleration features that shorten the apparent round trip time RTT per packet by splitting "spoofing" the feedback loop between the sender and the receiver.

Certain acceleration features are often present in recent technology developments embedded in satellite Internet equipment. Latency also impacts the initiation of secure Internet connections such as SSL which require the exchange of numerous pieces of data between web server and web client.

Although these pieces of data are small, the multiple round trips involved in the handshake produce long delays compared to other forms of Internet connectivity, as documented by Stephen T. Cobb in a report published by the Rural Mobile and Broadband Alliance. The functionality of live interactive access to a distant computer—such as virtual private networks should be thoroughly tested. Many TCP protocols were not designed to work in high latency environments.

Unlike geostationary satellites, low and medium Earth orbit satellites do not stay in a fixed position in the sky. Consequently, ground based antennas cannot be easily locked into communication with any one specific satellite. As with GPS , for a receiver the satellites are only visible for a part of their orbit, therefore multiple satellites are necessary to establish a permanent internet connection, with low Earth orbits needing more satellites than medium Earth orbits.

The network has to switch data transfer between satellites to keep a connection to a customer. A proposed alternative to relay satellites is a special-purpose solar-powered ultralight aircraft, which would fly along a circular path above a fixed ground location, operating under autonomous computer control at a height of approximately 20, meters. One example of this was the United States Defense Advanced Research Projects Agency Vulture project, an ultralight aircraft which aimed to be capable of station-keeping over a fixed area for a period of up to five years, able to provide both continuous surveillance to ground assets as well as to provide extremely low latency communications networks.

Onboard batteries would be charged during daylight hours by solar panels covering the wings, and would provide power to the plane during night. Ground-based satellite dishes would relay signals to and from the aircraft, resulting in a greatly reduced round-trip signal latency of only 0.

The planes could potentially run for long periods without refueling. Several such schemes involving various types of aircraft have been proposed in the past. Satellite communications are affected by moisture and various forms of precipitation such as rain or snow in the signal path between end users or ground stations and the satellite being utilized.

This interference with the signal is known as rain fade. The effects are less pronounced on the lower frequency 'L' and 'C' bands, but can become quite severe on the higher frequency 'Ku' and 'Ka' band.

The amount of time during which service is lost can be reduced by increasing the size of the satellite communication dish so as to gather more of the satellite signal on the downlink and also to provide a stronger signal on the uplink.

Modern consumer-grade dish antennas tend to be fairly small, which reduces the rain margin or increases the required satellite downlink power and cost.

However, it is often more economical to build a more expensive satellite and smaller, less expensive consumer antennas than to increase the consumer antenna size to reduce the satellite cost. Large commercial dishes of 3.

Alternately, larger aperture antennae can require less power from the satellite to achieve acceptable performance. Satellites typically use photovoltaic solar power, so there is no expense for the energy itself, but a more powerful satellite will require larger, more powerful solar panels and electronics, often including a larger transmitting antenna.

The larger satellite components not only increase materials costs but also increase the weight of the satellite, and in general, the cost to launch a satellite into an orbit is directly proportional to its weight. In addition, since satellite launch vehicles [i. Modulated carriers can be dynamically altered in response to rain problems or other link impairments using a process called adaptive coding and modulation, or "ACM".

ACM allows the bit rates to be increased substantially during normal clear sky conditions, increasing the number of bits per Hz transmitted, and thus reducing overall cost per bit. Adaptive coding requires some sort of a return or feedback channel which can be via any available means, satellite or terrestrial. An object is in your line of sight if you can draw a straight line between yourself and the object without any interference, such as a mountain or a bend in a road. An object beyond the horizon is below the line of sight and, therefore, can be difficult to communicate with.

Typically a completely clear line of sight between the dish and the satellite is required for the system to work optimally. In addition to the signal being susceptible to absorption and scattering by moisture, the signal is similarly impacted by the presence of trees and other vegetation in the path of the signal. A dish installation in the winter must factor in plant foliage growth that will appear in the spring and summer.

Even if there is a direct line of sight between the transmitting and receiving antenna, reflections from objects near the path of the signal can decrease apparent signal power through phase cancellations.

Whether and how much signal is lost from a reflection is determined by the location of the object in the Fresnel zone of the antennas. Home or consumer grade two-way satellite Internet service involves both sending and receiving data from a remote very-small-aperture terminal VSAT via satellite to a hub telecommunications port teleport , which then relays data via the terrestrial Internet. The satellite dish at each location must be precisely pointed to avoid interference with other satellites.

At each VSAT site the uplink frequency, bit rate and power must be accurately set, under control of the service provider hub. Such systems are frequently marketed as "satellite broadband" and can cost two to three times as much per month as land-based systems such as ADSL. The modems required for this service are often proprietary, but some are compatible with several different providers.

These types of system are generally unsuitable for use on moving vehicles, although some dishes may be fitted to an automatic pan and tilt mechanism to continuously re-align the dish—but these are more expensive.

Consumer satellite Internet customers range from individual home users with one PC to large remote business sites with several hundred PCs. Home users tend to use shared satellite capacity to reduce the cost, while still allowing high peak bit rates when congestion is absent.

There are usually restrictive time-based bandwidth allowances so that each user gets their fair share, according to their payment. When a user exceeds their allowance, the company may slow down their access, deprioritise their traffic or charge for the excess bandwidth used.

The uplink direction for shared user customers is normally time division multiple access TDMA , which involves transmitting occasional short packet bursts in between other users similar to how a cellular phone shares a cell tower. Each remote location may also be equipped with a telephone modem; the connections for this are as with a conventional dial-up ISP.

Two-way satellite systems may sometimes use the modem channel in both directions for data where latency is more important than bandwidth, reserving the satellite channel for download data where bandwidth is more important than latency, such as for file transfers. In , the European Commission sponsored the UNIC project which aims at developing an end-to-end scientific test bed for the distribution of new broadband interactive TV-centric services delivered over low-cost two-way satellite to actual end-users in the home.

Normal VSAT dishes 1. A voice call is sent by means of packets via the satellite and Internet. Using coding and compression techniques the bit rate needed per call is only These usually come in the shape of a self-contained flat rectangular box that needs to be pointed in the general direction of the satellite—unlike VSAT the alignment need not be very precise and the modems have built in signal strength meters to help the user align the device properly.

Some also have an integrated Bluetooth transceiver and double as a satellite phone. The modems also tend to have their own batteries so they can be connected to a laptop without draining its battery. For many years [ when? Due to the low bandwidths involved it is extremely slow to browse the web with such a connection, but useful for sending email, Secure Shell data and using other low-bandwidth protocols. Since satellite phones tend to have omnidirectional antennas no alignment is required as long as there is a line of sight between the phone and the satellite.

One-way terrestrial return satellite Internet systems are used with conventional dial-up Internet access , with outbound upstream data traveling through a telephone modem , but downstream data sent via satellite at a higher rate. The transmitting station has two components, consisting of a high speed Internet connection to serve many customers at once, and the satellite uplink to broadcast requested data to the customers.

The ISP's routers connect to proxy servers which can enforce quality of service QoS bandwidth limits and guarantees for each customer's traffic. Often, nonstandard IP stacks are used to address the latency and asymmetry problems of the satellite connection. As with one-way receive systems, data sent over the satellite link is generally also encrypted, as otherwise it would be accessible to anyone with a satellite receiver.

Many IP-over-satellite implementations use paired proxy servers at both endpoints so that certain communications between clients and servers [32] need not to accept the latency inherent in a satellite connection.

For similar reasons, there exist special Virtual private network VPN implementations designed for use over satellite links because standard VPN software cannot handle the long packet travel times. Upload speeds are limited by the user's dial-up modem, while download speeds can be very fast compared to dial-up, using the modem only as the control channel for packet acknowledgement.

Latency is still high, although lower than full two-way geostationary satellite Internet, since only half of the data path is via satellite, the other half being via the terrestrial channel. One-way broadcast satellite Internet systems are used for Internet Protocol IP broadcast -based data, audio and video distribution.

Note that most Internet protocols will not work correctly over one-way access, since they require a return channel. However, Internet content such as web pages can still be distributed over a one-way system by "pushing" them out to local storage at end user sites, though full interactivity is not possible.

This is much like TV or radio content which offers little user interface. The broadcast mechanism may include compression and error correction to help ensure the one-way broadcast is properly received. The data may also be rebroadcast periodically, so that receivers that did not previously succeed will have additional chances to try downloading again. The data may also be encrypted, so that while anyone can receive the data, only certain destinations are able to actually decode and use the broadcast data.

Authorized users only need to have possession of either a short decryption key or an automatic rolling code device that uses its own highly accurate independent timing mechanism to decrypt the data. Similar to one-way terrestrial return, satellite Internet access may include interfaces to the public switched telephone network for squawk box applications.

Most one-way broadcast applications require custom programming at the remote sites. The software at the remote site must filter, store, present a selection interface to and display the data. The software at the transmitting station must provide access control, priority queuing, sending, and encapsulating of the data. In its report released in February, , the Federal Communications Commission noted significant advances in satellite Internet performance. Much of the slowdown associated with satellite Internet is that for each request, many roundtrips must be completed before any useful data can be received by the requester.

It covers the European continent with 80 spot beams—focused signals that cover an area a few hundred kilometers across Europe and the Mediterranean. Spot beams allow for frequencies to be effectively reused in multiple regions without interference. The result is increased capacity. ViaSat-1 , the highest capacity communications satellite in the world, [37] was launched Oct.

Passengers aboard JetBlue Airways can use this service since Since , the O3b satellite constellation claims an end-to-end round-trip latency of ms for data services. From Wikipedia, the free encyclopedia. It would need to be canceled with an agent on the phone or in person by returning the modem to the local office.

If you have concerns about the service fees Steve, I can review your account to see if anything can be done. Also, if you have a preferred callback , please list that as well… thanks. All available discounts are in use on your account, nothing more can be provided. If you need to lower your cost further, changes to your requested services will need to be made. Jay… Thanks for checking and your speedy reply. I was hoping that for a long time TWC customer you would be able to offer a better rate.

Will probably call ATT on Monday. Today I tried the same thing. No response… So, I asked if they would cancel my account. So, how is that the same price? Their response this year seemed different. Looking for alternatives, like SlingTV. TWC has a monopoly in this neighborhood.

My building will not allow a dish and Fios has not arrived yet. There have been some price hikes in the last year on retention promotions, mostly thanks to programming-related increases, which have made it difficult to secure the same or a lower rate as last year.

Bundles with that speed might offer a better deal as well. Also consider asking them to go over all of their packages and promos at the dollar level you are paying right now. You might find one that actually adds value with extra services without a significant price change whole home DVR, faster Internet, better DVR, etc. I sense no major shift away from promo deals, but some of these prices have been around for years and with cable TV programming rates going up like crazy, they appear not to be sustainable anymore.

But try their website and build a package and see how it prices out. When they do reach your building, you will find aggressive new customer pricing, but Verizon has gotten very stingy about renewing promo deals. Thanks for your advice, Phillip. Lasted about 30 mins. From the start, Chelsea examined my old bill and started hacking away at the new charges. Then, she handed it over to another rep, who continued to trim away.

Their customer service reps proved to be more on the ball than their social media reps. Or, maybe it was the time of day, day of the week, who knows? Or just the enthusiasm and interest of the employee you dealt with. I have not missed either. But as long as you get a good price, I can see the value for some. Just watch out when the promo prices on the premium channels expire, which may happen before your deal ends.

As you may have seen in an earlier message, Joyce got good results calling TWC and connecting with customer retentions after threatening to cancel.

I suggest striking while the iron is hot and giving that a shot. Maybe some of the Twitter reps are out on vacation. I did not take a harsh tone this time around and threaten to cancel. I did the opposite. I was as nice as I could be and they were, too.

Sorry if I misrepresented you, Joyce. I always advocate being polite, persistent, and persuasive and never taking a harsh tone or being rude to a CSR. Tried Twitter as well. TWC is quick to let their customers jump ship and head over to any other provider. See my response to Sarah above. Ask them to look at the services you have now and have them check it against their promo offers available right now and see if they can find a match.

I tried the Twitter method despite having Internet-only service and zero desire to get phone or TV , and lo and behold, it worked! All were during business hours. I should note that the day before, after my first two tweets, I had tried calling, and the rep said she did not have any offers she could extend me other than triple-play deals.

Very pleased with this turn of events! Thanks for the heads up! What did you put in front of the companies handle so more people would see it? Well I used twitter and facebook and when I finally got a response, I was told I would receive a call. So I called with my assigned ticket. My guess is that promo expired. I moved in June and my bill went from I called and was transferred twice, but finally spoke with someone in customer solutions. He offered me a rate of In total, I will be paying less than my new customer promotional rate because I called.

It was a huge time suck and challenging to deal with difficult customer service associates, but I was able to lower my bill. My mom recently moved and she called TWC and got set up on her own. She got the triple play bundle with two extra set top boxes. However the app worked fine on her iPad. She got her service installed mid July. When she side up they quoted her the Am I missing something that makes this so outrageously expensive or is this how much standard cable is costing now?

Are there other bundles that may be better suited for her? Just to the left will be a round gear icon. Click that and a drop down box will appear.

If you are authorized to speak to TWC on her behalf, you can include your phone number as well. Otherwise you will need you mom on the line when you speak to TWC. Let them know you think someone may have made a mistake setting up her account and want to go over the charges step by step. This TV service includes one standard HD set top box, but price does not include taxes or other fees. Includes unlimited calling to the U. Their modem offers Wi-Fi in the home.

If Charter successfully buys Time Warner Cable, they currently do not charge modem fees so that rental charge would presumably will go away sometime next year. I still tell people to buy their own modem. I want to avoid rising price.

You can bounce back and forth between Earthlink and Time Warner Cable and enroll under a new customer promotion each time, over and over and over. You may find if you tell Time Warner you are switching to Earthlink because of their better price, they might just renew your current promo rate for another whole year without having to go to Earthlink after all.

Earthlink and TWC service is indistinguishable from each other performance-wise. Most people use Gmail or Yahoo! I highly recommend people moving away from ISP-provided email so you can freely change providers without going through e-mail address change headaches each time. So TWC gave me Earthlink gives me Would TWC give me new customer promotion if I came back and ordered the same package lets say the 20mbps internet I had had before I left for Earthlink?

TWC will bill you directly for Earthlink service. After the six months are up set a calendar reminder a week or two before the six months are up , you will call TWC and say you want to sign up for their Internet as a new customer and you will get the new customer price in effect at that point.

Your promotion is ending soon. Changing to Earthlink involved a few mouse clicks at Time Warner. No installer visit or modem change is required. Thank you very much! I just double checked with TWC and researched some document on New York state sales tax, which states that internet fee is exempted from tax. TWC agent told me to unplug my modem and replug it after 15min, which should do me right to transform line to Earthlink. Now I am connecting to the Internet again.

Is there a way to figure out who I am with? Everything is processed through Live chat. During business hours, I left a message on the time warner Facebook page saying I was disappointed with the company because my bill went up with the annual review, new customers were being offered I also stated I was looking into Netflix and Dish network right now. I asked if there was anything that could be done about the price before I switch to satellite, and she said someone would look over my account and contact me within 3 business days.

Thanks for the advice on your page. Just private message the info on Facebook. Also, are there any current gift card offers to add on to the deal? I have basic internet with them. I followed instructions for both twitter and Facebook and no response. That of course is what I suspected would happen. At this time we do not have any other promotions available. Think I should I call or visit the local service center? This advice is fantastic. They said to wait and someone from Sales would be in contact with me.

Within hours I received a phone call and lo and behold two discounts materialized suddenly and I am now going to be paying I would say I spent a total of 15 minutes of my time and I am saving over 1, for the year. This is scummy and messed up, my friend works in twc retention and they get hammerd when they give up money. When u guys do this just because you dont wanna pay for services that you enjoy but dont see the value off.

Your taking money from hard working people on the other line of the service. Some people are lucky to come out of there earning a month. Most other companies offer contracts and when u brake contracts leave u with a hole in your pocket of dollars. I know its just cable but this is why our world is the way it is. Every one wants everything for nothing. Nothing in Lincoln NE works as there is zero competition.

They are horrible rude people. Their base prices are almost twice of those markets with competition. Not to mention the perks and benefits including free cable, Internet, phone, and security. Also from my understanding it is not commission but performance pay ie does the customer have to call back for the same issue would go against you.

Either way a good job that as long as you are good to customers can provide decent pay and benefits. We want to downgrade and pay a lot less. So far we have got no replies after following your advice. I said I feel like its way to expensive and he said should I cancel your service? Is there any way to escalate via Twitter or get directly to Customer Retention? We chatted back and forth and no love what so ever. I push some more and no dice. Currently very frustrated with TWC. Was ok with that figuring that more than offsets the increase from promo rate to current rate.

They either lied to me or are incompetent. After they told me it was only they shipped it off to a billing specialist who has essentially reopened the promo and sent it back to retention to be fixed. If I have to call a third time they better have a freebie to give me.

This whole process has been a joke. Should have just cancelled. All who plan on becoming potential TWC customers. The following needs to take place, and after you diligently follow their requirements and stipulations, you still will not see what was advertised or promised to you no joke!

Wait for your redemption code either by mail, or email. But regardless, you will not see it. I am 6 moths into this process and still fighting to get what was promised but more so advertised. In this step, well…. At your discretion, call and call and keep calling to no avail get no where. You will still get the same BS story and receive nothing. If you keep calling, they will only generate a ticket after ticket , for the same process and results.

You should still report them, and post what happened to you on Facebook and Yelp etc…. Alright just spent my Saturday talking with them. Push came to shove they said I had to call, which I did. First representative gave me the run around; tried lowering my service and all the typical things. Was put on hold a lot and somehow my call got dropped. So, I called back. It is a hassle though. No one gives a damn if I cancel after being a customer for 11 years. If I do cancel and wait the 30 days to sign up again, will I have to pay any kind of activation charge?

They had told me that a rep had to come to my apt complex to shut the service off, will I have to pay a service charge for them to come back to turn it on again? It is possible that the pending merger with Charter are causing internal company procedures to change.

Now to negotiate a new promotion, they send calls over to their Customer Relations department. The company is definitely playing hard ball with letting those who cancel go. Heads up, very recently the Social Media Team at Time Warner Cable no longer has the ability to put people on new promotions for active accounts. They make you call in your promotions inquiries via a 1 number they provide.

I tried calling in for a new promotion and they are getting very stingy over pricing. The social media team never really had the authority to directly sell promotions. From there, you will end up at a TWC Retention call center. Your arguments to them are still going to be the same. They will start by trying to cut down your services. Tell them to stop trying, you want the same or better service for a lower price or you are canceling service.

They will give you a minor promotional offer first most of the time. If they stammer, ask them if they would like some time to research their promotions and call you back. Tell them that gives you time to go and find some boxes and rubber bands as you prepare to disconnect your cable equipment to take to the local Time Warner store tomorrow to cancel your service.

Let them know you are scheduling an install appointment with the new provider later today, so time is of the essence. Your target rate should approximate the new customer price for service. TWC has fixed promotions. The key is to fit you into the best one that works for you.

I decided to drop their modem as well and go buy one at Best Buy. This is not any better than they already notified me. I will get the new equipment set up and then try again through the Facebook connection, I am nearing retirement and since my husband entered assisted living with dementia my income has been severely impacted.

Cutting the cable by adding a TV antenna, Netflix streaming only, Ooma phone service and negotiating rates each year has been one of my spending approaches in order to not raid my retirement savings. I am in a work from home program with my employer so cutting my only internet provider is an empty threat.

I did check to see if Earthlink is offered to me and it is. Verizon has not come to my zip code yet. This is what I have posted on the Time Warner Facebook page following your instructions above.

The increase is extreme. I am searching out alternatives and have replaced the TWC equipment and will return it this week. I have found another vendor who can offer me a better rate with no add-on fees. Can you do better? All can avoid it by buying your own cable modem. We continue to recommend the Motorola now Arris I can exchange with in the first 30 days. What is the benefit to the ?

There has been no response from the Facebook posting. Do you think this is likely the best I can do? The supports more bonded channels, and faster speeds. You are effectively future-proofing your modem from obsolescence for at least years with the I suspect the will not be as lucky after years. Time Warner approves the only at speeds of 50Mbps or below.

TWC bills 30 days in advance and pro-rates. Anything that saves you money is a good deal. What about the SB? Yes, it costs more. Of course here in Rochester, NY it would be overkill. All these huge companies have monopolies in a certain area so consumers have nowhere else to go.

Your thoughts can be added to the record in these proceedings. Negative comments do not help their case to be purchased. The original article has been updated to reflect recent policy changes at Time Warner Cable. His first reply to me was to call a phone number. His second reply was to the same phone number. Waiting on his 3rd reply when I told him to have a person call me with an offer.

I will report back. StablemanE My apologies W E, we do not handle these types of issues via this channel. I had tried the Twitter route last week and got the response to call So I called TWC, after getting to the customer retention department, the customer representative started asking questions about my usage what channels I like to watch, what do I use the internet for, etc.

She then came up with the following offer good for one year:. So after calling back, I got the same questions about usage by the second representative. I just signed up for TW internet service. It was lower than the price the operator quoted me. They will waive it for you. Does anyone know what a good speed is for home use? I live alone and use the internet for streaming TV and general web browsing.

I have tried to drop down to the lower speeds and it caused issues with working from home through a VPN connection. We run several laptops and stream Netflix through a Mohu channel box that hooks my antenna and internet through one controller to the TV like a Roku, but Mohu supports antenna. To get this you have the Basic plan and upgrade with Turbo speed step up. I am watching to see if they offer some incentive lower in the holiday period.

We were now into October. But just the thought of having to battle all over again next year when the rate expires again is exhausting! Valerie — Do you know by how much your DVR space was reduced? I have read in different forums not sure which now it was a while ago that TWC has increased the buffer they use for pausing and going back on live shows.

A long time ago I think it used to be an hour…. They use the DVR hard drive to store that buffer, so if they have reserved space for a larger buffer, your space available for recordings will be reduced. Thanks — there must be something going on with my box…. I called Time Warner today to ask when our yearly promotion expires next month since we would most likely be changing to Direct TV before the end of the period.

Of course they forwarded me to the Retention department. We have an enhanced DVR and one extra box. This seems like a very high price to us considering what other people are experiencing.

TW was not budging at from that price at all and seemed unconcerned that we would probably cancel. Too, it seems to me that we we should have at least gotten some consideration for being perfect customers for almost 20 years. My suggestions are to go to the TWC website to price out what you want as if you were a new customer. Whatever the price comes out to be, that can be a starting point in the negotiations.

In addition, if that one rep did not help you to your satisfaction, give twc a call again so you can speak to a different agent. If you absolutely have to, cancel them and go to direct tv.

I can bet that after that, they will give you a bigger discount do as a last resort. Is it just me or does anyone else feel that TWC have NO actual pricing structure or are basically lying on their website. I tweeted TWC back in May 24th? To my surprise my next bill came and there was no change as I discussed with Rick. I went into a TWC store and told them the story and they said I wasnt eligible to get a new promotion until September because I have to wait 3 months after my existing promotion if thats what they can call it expires to get a new one.

The guy asked me some questions during and said there is not a much better deal he can give me. I asked him ok what would it cost me per month if I just wanted Internet and Security no TV and no homephone.

This is what shocked me; The rep says that if I unbundle I will pay Does that make sense to anyone? Very hard to be smiling thru this but I then said I called back in May and told him the story above.

He said let me look into that and I was on hold for about 20 mins after which he basically said the offer I got in May was for Mbps and not including taxes while I specifically have a spread sheet with the breakdown from May because I asked how much every bit of the new bill would be.

At this point I felt like I was being taken for a sales ride so I said thank you and will try my luck at the TWC store or call again tomorrow. Garrett hung up on me, Ibeanne hung up on me… I calling again.. I would really like to have some reliable DSL, we are suppose to get 1. I ran a speed testto see just how much speed we have and it was. We are with century link and they have no intention of increasing our band width, they say this is all we will ever get.

I love living in the country but when it comes to internet access we are unable to get the service we need. I have been scouring the internet looking for something better, but not much luck. I refuse to believe we have no choices and will not give up hope. Once I do that I let them win and that is not an option for me.

On my TWC account site I engaged with a representative on chat, explained my situation loyal, long-time customer with excellent on-time bill pay, low-maintenance customer, etc. First representative gave me the runaround buy your own modem, cut back your level of service, etc.

Explained my situation again, but this time played the Google Fiber card: So do you want to keep me as a customer or not? More runaround, at which point I stopped the supervisor, too: At which point she informed me that there was no higher supervisor. I replied that there absolutely was, and when I finally found him I was going to explain in detail how massively unhelpful and unresponsive she was, and that it was just incredible to me how little TWC cared about hanging onto a good customer.

This was pretty much the end of the conversation. Also, keep cool when negotiating. Be prepared going in.

Called two weeks before end of service period to get a better rate. Called a second time today, one week out from end of service period. My building got FiOS 2 weeks ago. I scheduled an install anyway though, and when calling Time Warner to cancel, I followed the instructions in this article pretty much to the letter. Happy to report that after about 30 minutes of negotiating and reminding them that price is the main issue I was able to secure quite a savings.

It is usually only good when your prove you are transferring from one provider to another. Time Warner has done it again! This is just like the stupid modem fee. Looked in to buying my own Digital Adapter but so far, nothing seems to be available.

Would also be nice to be able to pick out my own package….. Thanks for letting me rant. I feel your pain. I was livid when I discovered that there was a fee for their DVR that would let you record more than 2 shows at one time.

Time Warner will nickel and dime you to death. That saves on renting a TW box. The good news is that modern generation Roku boxes can be used instead of a digital adapter and will receive most of the Time Warner Cable lineup on those secondary televisions in the home.

I believe it includes local channels in many areas, but you will probably not get the public access and government channels in your area. The Roku is a one-time purchase and streams your lineup over your Internet connection. The channel lineup is alphabetical, which actually makes finding things easier.

The picture is fine as well. We also suspect that the next push for caps will include how much more bandwidth customers are consuming. I guess the fee for the DVR and fee for the Guide were not enough. I suppose it enabled them to advertise a lower price than what you actually had to pay.

Is there a technical reason why this is so? I have no intention of plugging it in unless I have to. Read your column on the Charter buyout of TWC. Any idea when the update of this article will be published? In the past, I used social media and it worked great for 3 years. The Guide is now available: The negotiating tips in the article were invaluable in achieving this price.

First they offered to upgrade my speed for the same price — no way! Then they offered to lower my price to the current promotional 12 month price for my current speed — no way! I will have this same conversation with them a year from now when they try to take my promotional pricing away.

I really appreciate the great article and helpful tips. Is there any way that they will make their service better when Charter takes over? They have been pretty careless when it comes to people, but their prices are pretty okay as you can see in: Be Sure to Read Part One: Members of Broadband for America Red: A company or group actively engaging in anti-consumer lobbying, opposes Net Neutrality, supports Internet Overcharging, belongs to […].

Astroturf lobbying is hardly a new approach. Senator Lloyd Bentsen is credited with coining the term in the s to […]. Hong Kong remains bullish on broadband. BendBroadband, a small provider serving central Oregon, breathlessly announced the imminent launch of new higher speed broadband service for its customers after completing an upgrade to DOCSIS 3. Along with the launch announcement came a new logo of a sprinting dog the company attaches its new tagline to: We better be […].

Woe to those who get in the way. Novus Entertainment is already familiar with this story. As Stop the Cap! In March , two cable magnates sat down for the cable industry equivalent of My Dinner With Andre. Fine wine, beautiful table linens, an exquisite meal, and a Monopoly board with pieces swapped back and forth representing hundreds of thousands of Canadian consumers. Ted Rogers and Jim Shaw drew a line on the western Ontario […].

This time, Frontier is issuing a self-serving press release touting their investment […]. In , we took our first major trip away from western New York in 20 years and spent two weeks an hour away from Calgary, Alberta. The Good Alberta […]. Less than half of Americans surveyed by PC Magazine report they are very satisfied with the broadband speed delivered by their Internet service provider. PC Magazine released a comprehensive study this month on speed, provider satisfaction, and consumer opinions about the state of broadband in their community.

The publisher sampled more than 17, participants, checking […]. The "Massive News" theme by: Contact Us Take Action! Equipment is usually extra. Currently there are comments on this Article: March 3, at 6: March 5, at 2: March 5, at 5: June 18, at 3: September 10, at 1: September 14, at 1: March 5, at 8: March 9, at March 6, at 3: June 16, at 6: June 29, at 3: June 29, at 5: December 31, at March 9, at 1: March 18, at 5: March 18, at March 19, at 5: March 19, at 3: March 26, at March 27, at 2: March 27, at 6: March 27, at 7: March 29, at 7: April 7, at April 7, at 1: April 7, at 7: April 11, at 7: April 15, at 2: April 17, at 2: April 17, at 9: April 29, at 9: April 30, at April 29, at 3: April 30, at 9: May 1, at 8: May 4, at May 5, at 3: May 5, at 1: May 5, at 2: May 13, at 2: May 18, at May 20, at 7: May 30, at 3: June 1, at 8: June 3, at 8: June 3, at June 4, at Loons in June says: June 5, at 9: June 9, at June 9, at 5: June 13, at 5: June 14, at 6: June 19, at June 22, at 3: June 26, at 5: June 30, at 2: June 30, at 5: July 2, at 7: July 7, at 9: July 3, at 4: July 15, at 5: July 17, at 3: July 21, at 8: July 23, at 3: July 30, at 4: July 31, at August 3, at 1: August 3, at 2: August 4, at 9: August 5, at August 4, at 3: August 5, at 1: August 5, at 2: August 6, at 9: August 4, at 7: August 5, at 4: August 6, at 2: August 10, at 6: August 11, at 4: August 12, at 4: August 14, at 7: August 17, at 1:

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